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Contact Information

Company Details

DEEP OCEAN OPTICAL GLASSES CO., LTD.

Private Limited Company in England/Wales

Established: 10 May 2023

Office Address

Z01 13 Quad Road
East Lane
Wembley, HA9 7NE
England

Business Hours

Customer Service:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

Online Platform:
Available 24/7 for your convenience

Response Times

Email Inquiries: Within 24 hours
Phone Support: Immediate during business hours
Technical Issues: Within 4 hours
Order Support: Within 2 hours

Frequently Asked Questions

How can I place an order?

You can place orders through our online platform 24/7 or via our mail-order service. Simply browse our products, select your items, and follow the checkout process. For mail orders, request our catalog and submit your order form.

What are your shipping options?

We offer worldwide shipping with multiple delivery options including standard, express, and priority shipping. Delivery times vary by location, and we provide tracking information for all orders.

Do you offer international shipping?

Yes, we ship globally to serve our international customers. Shipping costs and delivery times vary by destination. Contact us for specific information about shipping to your location.

What is your return policy?

We offer a flexible return policy with easy returns and exchanges. Items can be returned within our specified return window in original condition. Contact our customer service team for return authorization.

How can I track my order?

Once your order ships, you'll receive tracking information via email. You can also log into your account to view order status and tracking details, or contact our customer service team for updates.

Do you offer corporate services?

Yes, we provide specialized corporate services including bulk orders, corporate accounts, and customized solutions. Contact us to discuss your business requirements and learn about our corporate programs.

Alternative Contact Methods

Mail-Order Service

Prefer traditional ordering? Request our printed catalog and place orders via mail. Our mail-order service provides a personal touch with dedicated customer support.

To request a catalog:
Send your name and mailing address to our office address, or use the contact form above with "Catalog Request" as the subject.

Customer Account Support

Need help with your online account? Our technical support team can assist with account setup, password resets, order history, and platform navigation.

Account Support Hours:
Monday - Friday: 8:00 AM - 8:00 PM GMT
Weekend support available for urgent issues

Product Consultation

Not sure which products are right for you? Our product experts provide personalized consultations to help you find the perfect footwear for your needs.

Consultation Services:
• Size and fit guidance
• Style recommendations
• Product comparisons
• Care instructions

Visit Our Location

Office Location

While we primarily serve customers through our online platform and mail-order service, our office is located in Wembley, England. Please note that our office is primarily for administrative purposes.

Address

DEEP OCEAN OPTICAL GLASSES CO., LTD.
Z01 13 Quad Road
East Lane
Wembley, HA9 7NE
England

Please note: For the best service experience, we recommend contacting us through our online platform, email, or phone rather than visiting in person. This allows us to provide you with dedicated attention and access to our complete product information.

We're Here to Help

Have questions or need assistance? Don't hesitate to reach out. Our dedicated team is committed to providing you with exceptional service and support.

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